Account add/login issues

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sneak
Posts: 15
Joined: Fri Feb 16, 2018 11:24 am

Account add/login issues

Post by sneak » Mon May 14, 2018 3:09 am

Hey guys, im having trouble adding new accounts to the manager again,
i dont not have anything checked, i have tried with multiple accounts and it will not add any of them again

support@rootjazz
Posts: 2317
Joined: Tue Feb 02, 2016 1:58 pm

Re: Account add/login issues

Post by support@rootjazz » Mon May 14, 2018 4:36 am

sneak wrote:
Mon May 14, 2018 3:09 am
Hey guys, im having trouble adding new accounts to the manager again,
i dont not have anything checked, i have tried with multiple accounts and it will not add any of them again
How did you try?
Screenshots?
Steps?
Explanation?
What issue are you getting?

Please, read through this post and submit your issue accordingly. It helps me understand your issue without having to investigate just to figure out what the issue thus giving more time to solve the issue and carry on improving the programs.

https://rootjazz.com/forum/viewtopic.php?f=23&t=1634



Regards

sneak
Posts: 15
Joined: Fri Feb 16, 2018 11:24 am

Re: Account add/login issues

Post by sneak » Mon May 14, 2018 11:05 am

Hey guys, thanks for the reply, here is exactly what i do which iv never had a issue with adding accounts before, its only something recent again

https://imgur.com/a/OBg6Ihw
https://imgur.com/a/OVZ7BYz

sneak
Posts: 15
Joined: Fri Feb 16, 2018 11:24 am

Re: Account add/login issues

Post by sneak » Tue May 15, 2018 12:25 am

I was just wondering if you guys had any updates on this thread yet?

support@rootjazz
Posts: 2317
Joined: Tue Feb 02, 2016 1:58 pm

Re: Account add/login issues

Post by support@rootjazz » Tue May 15, 2018 4:50 am

sneak wrote:
Mon May 14, 2018 11:05 am
Hey guys, thanks for the reply, here is exactly what i do which iv never had a issue with adding accounts before, its only something recent again

https://imgur.com/a/OBg6Ihw
https://imgur.com/a/OVZ7BYz
Tick/ check that do not attempt verification and save. The account will be saved.
later check the account from list and try to attempt verify.
copy the log and paste here. The screenshot says the acs details are wrong.
Can you please check your accs details?


Regards

sneak
Posts: 15
Joined: Fri Feb 16, 2018 11:24 am

Re: Account add/login issues

Post by sneak » Tue May 15, 2018 7:21 am

yes i have checked my account details more than 5 times now and hit the exact same issue everytime, even with other accounts that i am trying to use aswell,i will try your way im just not sure how to post the log

sneak
Posts: 15
Joined: Fri Feb 16, 2018 11:24 am

Re: Account add/login issues

Post by sneak » Tue May 15, 2018 7:31 am

i have figured it out, i needed to use a vpn too add them for some reason, thanks for your help as always :)

support@rootjazz
Posts: 2317
Joined: Tue Feb 02, 2016 1:58 pm

Re: Account add/login issues

Post by support@rootjazz » Wed May 16, 2018 3:53 am

sneak wrote:
Tue May 15, 2018 7:31 am
i have figured it out, i needed to use a vpn too add them for some reason, thanks for your help as always :)
Glad to hear the problem is solved. :)

Regards

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