Accounts Created and Old aren't in the App

[ARSoundcloud]

Hi, how can I extract/find account that I've created? In your new update all account are lost.

What is the file that contains this data?

[martin@rootjazz]

Please write to me ASAP on

Code: Select all

support[at]rootjazz[dot]com

or pm me an email address / skype address to contact you.

[martin@rootjazz]

ok, I have just loaded my version and accounts are loading correctly.

I have checked emails and no other reported issues. I would assume there are a few users on the testing branch who would have had the update now.

So what you must do.

1) Do not open SCM

2) GOTO: %appdata%\rootjazz\soundcloud manager\logs
Please zip up all files and email them to me

3)GOTO
%appdata%\rootjazz\soundcloud manager\database\dbaccount
Please zip up all files and email them to me

Whilst I investigate this loss, I have removed the update from the autoupdater

[martin@rootjazz]

Fixed.

Confirmed the accounts are fine. Just a bug causing them not to display.

Update ready within the hour

[martin@rootjazz]

If you updated to the previous version 1.347, please update ASAP to 1.348

The version had a new bug introduced which *could* potentially lead to dataloss in some circumstances of already processed logs

http://soundcloudmanager.com/updatetesting.html

[ARSoundcloud]

Problem not fixed for me...

I need to go in Update / View Account and click on "View Unverified Accounts" and wait 10/15 ( ) minutes to see all accounts!!!!

[ARSoundcloud]

No words! This software is blocked!!!!!!!!!

Never happend, now "don't answer" after 2 min running!!!!!!!!!! WTF?

From 2/3 days I can't do anything with your software. Man what happend????????????

I can't stay calm because I see my software broken and anything to fix problem!!!

[martin@rootjazz]

As above, I have asked you to email me / send me a skype id so I can help you fix this directly

You first reported the issue:
by ARSoundcloud » Wed Feb 19, 2014 6:32 pm

I replied with a request to contact me directly so can help fix this on:
by admin » Wed Feb 19, 2014 7:45 pm

Then I wait for reply until:
by ARSoundcloud » Thu Feb 20, 2014 1:05 pm

That is not two days of waiting. That is getting back to you within 2 hours

No words! This software is blocked!!!!!!!!!

The software is not blocked. I do not understand what you mean

I can't do anything with your software. Man what happend????????????

There is a bug, I am trying to fix it.

I can't stay calm

You need to stay calm, anything else does not help the issue get rectified.

I see my software broken and anything to fix problem!!!

It would help if you would do as I ask. I need to locate the issue. I need the files / zips / data that I have requested from you. Without those, I can do nothing. These were requested within 2 hours of your reporting the problem.

[ARSoundcloud]

File submitted by PM.

[martin@rootjazz]

Caused of data files not loading found, but not reason. Files fixed and sent back.