Hey Martin,martin@rootjazz wrote: ↑Mon Aug 05, 2019 2:08 pmplease provide example of what you are trying to importSoftware crashes when I try to import via CSV.
Code: Select all
support[at]rootjazz[dot]comprape300 wrote: ↑Sun Aug 04, 2019 11:42 pmI am assigning the proxy when I add the account. Error pops up when adding individual account with email, password, IP:PORT. Software crashes when I try to import via CSV.
The log id is logs_26604
Your logs are hard to follow. Can you peform the following instructions please to generate specific logs on your issue
HELP > LOGS > DELETE
HELP > LOGS > VIEW > delete all files
Pause /remove ALL existing actions, DO NOT RUN ANY OTHER ACTIONS WHILST PERFORMING THESE INSTRUCTIONS
If the account is not added currently:
Please click the ADD button below the accounts list
Enter the email / password as you have done
*****check the DO NOT VERIFY option****
Now click save
Otherwise / then:
Goto the ACCOUNTS tab
Check the account
click the link VERIFY:LOGIN
This will create an action and send it to the PROCESSING TAB
Goto the processing tab and click RUN. The action will run.
You can double click the action to view the logs and submit logs
HELP > LOGS > SUBMIT
then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)
Thanks for your response. I sent you an email with the logs & file you requested. Looking forward to your repsonse