proxy doesn't work / app doesn't work

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prape300
Posts: 5
Joined: Sat Aug 03, 2019 11:54 pm

Re: proxy doesn't work / app doesn't work

Post by prape300 » Mon Aug 05, 2019 7:27 pm

martin@rootjazz wrote:
Mon Aug 05, 2019 2:08 pm
Software crashes when I try to import via CSV.
please provide example of what you are trying to import

Code: Select all

support[at]rootjazz[dot]com
prape300 wrote:
Sun Aug 04, 2019 11:42 pm
martin@rootjazz wrote:
Sun Aug 04, 2019 10:24 pm
How are you assigning proxy?

From account details form? When adding account?

If can submit logs, I will take a look

HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)
I am assigning the proxy when I add the account. Error pops up when adding individual account with email, password, IP:PORT. Software crashes when I try to import via CSV.

The log id is logs_26604

Your logs are hard to follow. Can you peform the following instructions please to generate specific logs on your issue

Clear logs
HELP > LOGS > DELETE
or
HELP > LOGS > VIEW > delete all files

Pause /remove ALL existing actions, DO NOT RUN ANY OTHER ACTIONS WHILST PERFORMING THESE INSTRUCTIONS


If the account is not added currently:

Please click the ADD button below the accounts list
Enter the email / password as you have done
*****check the DO NOT VERIFY option****
Now click save

Otherwise / then:

Goto the ACCOUNTS tab
Check the account
click the link VERIFY:LOGIN

This will create an action and send it to the PROCESSING TAB
Goto the processing tab and click RUN. The action will run.
You can double click the action to view the logs and submit logs

HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)





Regards,
Martin
Hey Martin,

Thanks for your response. I sent you an email with the logs & file you requested. Looking forward to your repsonse

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martin@rootjazz
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Re: proxy doesn't work / app doesn't work

Post by martin@rootjazz » Tue Aug 06, 2019 1:08 pm

As per email, I will add a summary here.

http://123.456.456:88 is NOT a valid proxy IP.

IP is just the number part:
123.456.456:88

otherwise when splitting your input, the program gets 4 parts

http
//
123.456.456
88

which will map to
ip
port
username
password

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