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Cannot authorize accounts
Posted: Thu Apr 04, 2024 2:37 pm
by Nejtrino
I try to authorize my account and I get an error at first:
Waiting for TLS results file...
Waiting for TLS results file...
Waiting for TLS results file...
Waiting for TLS results file...
Waiting for TLS results file...
And then:
WARNING - timeout waiting for receive file
And
FAILED VERIFY
Re: Cannot authorize accounts
Posted: Thu Apr 04, 2024 4:45 pm
by martin@rootjazz
check the sticky thread on this issue.
Could be AV / security software,
or lost TLS connection, try:
Tools > Python > Set process identifier
Then enter a unique id
Regards,
Martin
Re: Cannot authorize accounts
Posted: Thu Apr 04, 2024 4:49 pm
by Nejtrino
Now I have this error:
Failed activate gt
Re: Cannot authorize accounts
Posted: Thu Apr 04, 2024 5:29 pm
by martin@rootjazz
Nejtrino wrote: ↑Thu Apr 04, 2024 4:49 pm
Now I have this error:
Failed activate gt
Goto the ACCOUNTS tab
Check the account
Uncheck option to USE EXISTING COOKIES (if option exists)
Check Force
click the link VERIFY:LOGIN
This will create an action and send it to the PROCESSING TAB
Goto the processing tab and click RUN. The action will run.
You can double click the action to view the logs and submit logs.
If that doesn't resolve your issue, please submit logs:
HELP > LOGS > SUBMIT
then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)
Regards,
Martin
Re: Cannot authorize accounts
Posted: Thu Apr 04, 2024 5:35 pm
by Nejtrino
Again:
Waiting for TLS results file...
Log ID: 6377...
Re: Cannot authorize accounts
Posted: Thu Apr 04, 2024 6:04 pm
by martin@rootjazz
Nejtrino wrote: ↑Thu Apr 04, 2024 5:35 pm
Again:
Waiting for TLS results file...
Log ID: 6377...
Again, as above, set a new process identifier, each time this happens.
I'm trying to figure out
a) why it happens
b) auto fix it, but for now, you will need to do it manually
Re: Cannot authorize accounts
Posted: Thu Apr 04, 2024 6:05 pm
by martin@rootjazz
You can also try:
TOOLS > PYTHON > HIDE WINDOW (uncheck)
So you can see the TLS browser and see what happens / errors / logs / closes... etc
Re: Cannot authorize accounts
Posted: Thu Apr 04, 2024 6:10 pm
by Nejtrino
Again: Failed activate gt
Log ID: 4088..
Re: Cannot authorize accounts
Posted: Fri Apr 05, 2024 3:30 pm
by martin@rootjazz
Nejtrino wrote: ↑Thu Apr 04, 2024 6:10 pm
Again: Failed activate gt
Log ID: 4088..
don't know, will need to add some debugging to next build
Re: Cannot authorize accounts
Posted: Fri Apr 05, 2024 4:05 pm
by martin@rootjazz