Rootjazz

joj.j2111 wrote: ↑Sun Mar 10, 2024 8:42 pm CSFR issue resloved with the last update, thank you Martin.

but the proxy issue still not sloved, old accounts just work fine, new accounts added shows this error:

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{"proxy-error":"Error 407. Authentication error. Please check your authentication settings. You can authenticate either by IP white listing or by username + password."}
Validate account failed: (55168745) PROXY_AUTHENTICATION_REQUIRED : Proxy issue detected: 407

support[at]rootjazz[dot]com

Emin wrote: ↑Sun Mar 10, 2024 5:07 pm

martin@rootjazz wrote: ↑Sun Mar 10, 2024 4:33 pm

Emin wrote: ↑Sun Mar 10, 2024 8:40 am
yes
update: Already working ))))

everything working?
multiple accounts
No freezing?

everything is working,multiple accounts
just always need to click on Verify accounts,because it keeps appearing Autenticaion required or Autentication issue

martin@rootjazz wrote: ↑Mon Mar 11, 2024 12:46 pm

Emin wrote: ↑Sun Mar 10, 2024 5:07 pm

martin@rootjazz wrote: ↑Sun Mar 10, 2024 4:33 pm

everything working?
multiple accounts
No freezing?

everything is working,multiple accounts
just always need to click on Verify accounts,because it keeps appearing Autenticaion required or Autentication issue

Ok, so lets keep that issue out of this thread as it's not related to the login issue - which for you seems to be resolved now. If you want to hide the python window:

TOOLS > PYTHON > HIDE ...

martin@rootjazz wrote: ↑Mon Mar 11, 2024 12:44 pm

hacking wrote: ↑Sun Mar 10, 2024 4:57 pm OK.What is your email address?

I posted it above

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support[at]rootjazz[dot]com

martin@rootjazz wrote: ↑Mon Mar 11, 2024 12:45 pm

joj.j2111 wrote: ↑Sun Mar 10, 2024 8:42 pm CSFR issue resloved with the last update, thank you Martin.

but the proxy issue still not sloved, old accounts just work fine, new accounts added shows this error:

Code: Select all

{"proxy-error":"Error 407. Authentication error. Please check your authentication settings. You can authenticate either by IP white listing or by username + password."}
Validate account failed: (55168745) PROXY_AUTHENTICATION_REQUIRED : Proxy issue detected: 407

Logs are clear, there is an authentication issue with the proxy.


HELP > LOGS > SUBMIT

then send your logs ID - the numbers are sufficient (displayed after successful uploading of logs)

http://rootjazz.com/forum/viewtopic.php?f=32&t=12078


Also, export the account and I will test:

If I could test the account(s), that would be very helpful in trying to find out what is going on and fix / update as required: If that is ok with you, please export the account(s) (export button bottom right of accounts list) and email the exported file(s):

Code: Select all

support[at]rootjazz[dot]com

Regards,
Martin

joj.j2111 wrote: ↑Mon Mar 11, 2024 6:53 pm
I have sent you an account for test to your email, and submit the logs, logs id: 79044

regardsl,

{"proxy-error":"Error 407. Authentication error. Please check your authentication settings. You can authenticate either by IP white listing or by username + password."}

martin@rootjazz wrote: ↑Mon Mar 11, 2024 8:26 pm

joj.j2111 wrote: ↑Mon Mar 11, 2024 6:53 pm
I have sent you an account for test to your email, and submit the logs, logs id: 79044

regardsl,

your proxies are IP AUTH proxies and you have not authorised your IP.

This is nothing to do with the new update, the normal TD HTTP request fails and your proxy provider returns the message

{"proxy-error":"Error 407. Authentication error. Please check your authentication settings. You can authenticate either by IP white listing or by username + password."}

This is from your IP provider. Contact them and ask them how to authorise your IP, or to turn it off allowing you to use username / password.



Regards,
Martin

joj.j2111 wrote: ↑Mon Mar 11, 2024 11:30 pm sorry martin,

it's my fault, Excel changes the proxy password numbers.

thank you.

martin@rootjazz wrote: ↑Mon Mar 11, 2024 8:26 pm

joj.j2111 wrote: ↑Mon Mar 11, 2024 6:53 pm
I have sent you an account for test to your email, and submit the logs, logs id: 79044

regardsl,

your proxies are IP AUTH proxies and you have not authorised your IP.

This is nothing to do with the new update, the normal TD HTTP request fails and your proxy provider returns the message

{"proxy-error":"Error 407. Authentication error. Please check your authentication settings. You can authenticate either by IP white listing or by username + password."}

This is from your IP provider. Contact them and ask them how to authorise your IP, or to turn it off allowing you to use username / password.



Regards,
Martin