Rootjazz

tahoe012 wrote: ↑Sat Feb 01, 2020 11:36 am Thank you Martin, I have submitted logs, pictures, objective to the link that was provided for submitting the log files.

I don't have them. Did you email them? If so to what address? The contents must be less than 8mb, so if is larger, you need to upload to a file host and send me the link.

If you submitted logs:
HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)


Then I need your LOGS ID (as above) otherwise I don't know whose logs are yours



Regards,
Martin

Martin,

I've sent by email to martin @ Rootjazz.com the Pictures and Log Files for this issue.

tahoe012 wrote: ↑Fri Feb 07, 2020 4:04 am Martin,

I've sent by email to martin @ Rootjazz.com the Pictures and Log Files for this issue.

Please in future use the support address:

Or you can just post the logs ID here

Let me try and find the email

What proxies are you using?

Browser cannot connect to the site. So either proxies not working / failing / low quality or something on your machine is blocking the network.


-1 / empty / <null> means no response received.

This is either your network was down, the proxy wasn't working, something on your machine blocked the request / the site server timed out and didn't respond in time (unlikely but does happen)

If using a proxy, test it:
Please confirm your proxy is working, more info on how to do that here:

viewtopic.php?f=15&t=3453


If the proxy appears to be working fine, please run the action again as it could have been a network "blip".


If the issue appears to be persistent, please check your anti virus / security software as they *may* block the app from the accessing the network: the two most common are:

* Windows Defender
* Smart screen

Make sure the applications program files folder:

c:\program files (x86)\tumbling jazz\

is whitelisted and / or all the .exe and .dlls in that folder.



Please let me know what operating system you are using and how you run the program: At home / on VPS / In VM?



Also, some countries (eg China) cannot access Instagram and need to use a VPN to access the service. If this is not configured correctly the program will not route through the VPN and all connections will be blocked.

You can test what IP is being use:
goto HELP > CHECK IP > CHECK 1 and CHECK 2

CHECK 1 should be your VPN IP if everything is correct.




Regards,
Martin