Actions not executing on scheduled times

[MallorcaJohnny]

Hello!

I am currently facing the following issue, the actions won't start processing at the scheduled time, here's an example. An action is configured to run and be repeated once per hour. If it finishes on 4 PM, it is scheduled and TD says it is supposed to run on 5 PM.

Then 5 PM comes and the actions don't run, I have enough #Threads for the concurrent actions. The actions only run if I manually right-click and select "RUN NOW!" or if I restart TD and then it automatically notices that the timeframe has passed and once TD boots up it starts processing those actions.

I've tested the following TD versions and it occurs on all of them 3.606, 3.605, 3.604.

Here are two screenshots showing what I mean:

https://prnt.sc/HJ-bIvL6frE2

This action was scheduled for 9:20 and it's 14:21 currently and still hasn't been processed.

More screenshots from the action log:

https://prnt.sc/h8uB8o9Il_sZ

I also uploaded the logs from the last day if that helps troubleshoot the issue: logs_64065

It didn’t happen with the previous version, I am sure it didn’t happen on 3.6.0.1 and I haven’t changed anything on the computer since then, I’ve only updated TD.

Any idea what the problem could be?

[MallorcaJohnny]

I've got the same problem happening again, last time I solved it by exporting all my accounts, exporting all the actions, and installing them into a clean-new TD Instance.

Any idea how to fix that besides transferring everything again? This time it happened on version 3.6.2.8

[martin@rootjazz]

Hello!

I am currently facing the following issue, the actions won't start processing at the scheduled time, here's an example. An action is configured to run and be repeated once per hour. If it finishes on 4 PM, it is scheduled and TD says it is supposed to run on 5 PM.

If you increase the threads +1 (to 9) does it work? It so, a thread has been lost

If you increase the threads and it NEVER runs, then the action has been "lost" by the processing queue


I notice you have selected AUTO RUN. If you turn this off and start the processing manually, do you get the same issue?


Did you initially start this action with a right click > RUN NOW?



As the issue, I really don't know. But get back to me with the answers to the above questions and we can try and narrow it down by a process of elimination



Regards,
Martin