how do i solve getting login error
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- Posts: 28
- Joined: Thu Feb 16, 2023 1:21 am
how do i solve getting login error
Errors for account will say login_required, and failed login. How do i trouble shoot?
- martin@rootjazz
- Site Admin
- Posts: 35052
- Joined: Fri Jan 25, 2013 10:06 pm
- Location: The Funk
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Re: how do i solve getting login error
If the account is not added currently:
Please click the ADD button below the accounts list
Enter the email / password as you have done
check the DO NOT VERIFY option / Uncheck VALIDATE ON SAVE (app depending)
Now click save
Otherwise / then:
Goto the ACCOUNTS tab
Check the account
Right click the account and select DELETE COOKIES
Uncheck option to USE EXISTING COOKIES (if option exists)
Check Force (if option exists)
click the link VERIFY:LOGIN
This will create an action and send it to the PROCESSING TAB
Goto the processing tab and click RUN. The action will run.
You can double click the action to view the logs and submit logs
If the login action requests a verification step: email / sms, please perform this too.
HELP > LOGS > SUBMIT
then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)
Regards,
Martin
Please click the ADD button below the accounts list
Enter the email / password as you have done
check the DO NOT VERIFY option / Uncheck VALIDATE ON SAVE (app depending)
Now click save
Otherwise / then:
Goto the ACCOUNTS tab
Check the account
Right click the account and select DELETE COOKIES
Uncheck option to USE EXISTING COOKIES (if option exists)
Check Force (if option exists)
click the link VERIFY:LOGIN
This will create an action and send it to the PROCESSING TAB
Goto the processing tab and click RUN. The action will run.
You can double click the action to view the logs and submit logs
If the login action requests a verification step: email / sms, please perform this too.
HELP > LOGS > SUBMIT
then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)
Regards,
Martin