Issue

Ask any support / help / issues / problem or question related to Soundcloud Manager
Bartekef
Posts: 419
Joined: Thu Sep 22, 2016 12:24 pm

Re: Issue

Post by Bartekef » Wed Jun 06, 2018 1:59 pm

martin@rootjazz wrote:
Wed Jun 06, 2018 1:44 pm
I will need to send you a debug build to find out more on the location of the cause.
Cool just tell me what to do.

User avatar
martin@rootjazz
Site Admin
Posts: 18126
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: Issue

Post by martin@rootjazz » Wed Jun 06, 2018 3:15 pm

https://soundcloudmanager.com/updatetesting.html

Please try the action again

then remove the file listed as the problem
repeat action again

submit logs

HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)

Bartekef
Posts: 419
Joined: Thu Sep 22, 2016 12:24 pm

Re: Issue

Post by Bartekef » Thu Jun 07, 2018 10:22 am

martin@rootjazz wrote:
Wed Jun 06, 2018 3:15 pm
https://soundcloudmanager.com/updatetesting.html

Please try the action again

then remove the file listed as the problem
repeat action again

submit logs

HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)
I updated, started the action but now it fails with ' Object reference not set to an instance of an object. ' error.
LOGS: 78887

I also ran the action to follow followers of different profile, and I had: ' The remote server returned an error: (503) Server Unavailable. '
LOGS: 94925

support@rootjazz
Posts: 2317
Joined: Tue Feb 02, 2016 1:58 pm

Re: Issue

Post by support@rootjazz » Fri Jun 08, 2018 4:35 am

Bartekef wrote:
Thu Jun 07, 2018 10:22 am
martin@rootjazz wrote:
Wed Jun 06, 2018 3:15 pm
https://soundcloudmanager.com/updatetesting.html

Please try the action again

then remove the file listed as the problem
repeat action again

submit logs

HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)
I updated, started the action but now it fails with ' Object reference not set to an instance of an object. ' error.
LOGS: 78887

I also ran the action to follow followers of different profile, and I had: ' The remote server returned an error: (503) Server Unavailable. '
LOGS: 94925
503 response implies to service unavailable due overload or malfunction and this is temporary.
Is your internet connection working fine?


I am forwarding this issue to admin along with logs and he will reply back here after investigation. Please be patient.

Regards

User avatar
martin@rootjazz
Site Admin
Posts: 18126
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: Issue

Post by martin@rootjazz » Fri Jun 08, 2018 1:20 pm

Bartekef wrote:
Thu Jun 07, 2018 10:22 am
martin@rootjazz wrote:
Wed Jun 06, 2018 3:15 pm
https://soundcloudmanager.com/updatetesting.html

Please try the action again

then remove the file listed as the problem
repeat action again

submit logs

HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)
I updated, started the action but now it fails with ' Object reference not set to an instance of an object. ' error.
LOGS: 78887

I also ran the action to follow followers of different profile, and I had: ' The remote server returned an error: (503) Server Unavailable. '
LOGS: 94925
yes different errors are likely as try to hone in on the actual cause of the problem. By fixing what is immediately going wrong, it just means we step back towards the actual issue - either the issue itself or just the next latest thing that is failing..

User avatar
martin@rootjazz
Site Admin
Posts: 18126
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: Issue

Post by martin@rootjazz » Fri Jun 08, 2018 1:22 pm

Soundcloud had big issues last night, so I think the 503 was a valid SC issue:

http://status.soundcloud.com/

Can you try again. As the errors in the logs are all pointing to a server issue, which coincides with the SC issue which is hiding your issue I think

Bartekef
Posts: 419
Joined: Thu Sep 22, 2016 12:24 pm

Re: Issue

Post by Bartekef » Sat Jun 09, 2018 11:22 am

martin@rootjazz wrote:
Fri Jun 08, 2018 1:22 pm
Soundcloud had big issues last night, so I think the 503 was a valid SC issue:

http://status.soundcloud.com/

Can you try again. As the errors in the logs are all pointing to a server issue, which coincides with the SC issue which is hiding your issue I think
LOGS: 94045

User avatar
martin@rootjazz
Site Admin
Posts: 18126
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: Issue

Post by martin@rootjazz » Sat Jun 09, 2018 3:58 pm

ok, so we are back to the original issue now. Still cannot understand what is going on for you.

This doesn't seem to be effecting anyone else but you.
The program is detecting a faulty file and stopping. This is correct so it doesn't overwrite the file.
But when we remove the file, it just happens again.
So something is causing the program to write a faulty file - only for you.

So this may imply it is something with your account causing this (I don't mean you have done something wrong, just something the program cannot handle related to this account)


Would you mind sending me your database folder so I can test this here? If so:


Please goto:
Press "windows" (start) button on keyboard and hold it down then press r.

In the run box paste:
%appdata%\rootjazz\soundcloud manager

In the folder that opens, right click the folder
database

then select SEND TO > COMPRESSED (ZIP)

Then send me the created zip file. Email if the file is less than 8mb, otherwise upload somewhere and email me the link



Regards,
Martin

User avatar
martin@rootjazz
Site Admin
Posts: 18126
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: Issue

Post by martin@rootjazz » Sat Jun 09, 2018 4:07 pm

Actually, I have tried to replicate here and your logs are not indicating the changes I made in the latest update. Did you update?

Either way, can you update:
https://soundcloudmanager.com/updatetesting.html

then repeat the action again. Sorry to ask again, but I do need the information that this version gives as there is something strange about the file name that is failing which I think has something to do with the issue

Bartekef
Posts: 419
Joined: Thu Sep 22, 2016 12:24 pm

Re: Issue

Post by Bartekef » Sun Jun 10, 2018 8:33 pm

martin@rootjazz wrote:
Sat Jun 09, 2018 4:07 pm
Actually, I have tried to replicate here and your logs are not indicating the changes I made in the latest update. Did you update?

Either way, can you update:
https://soundcloudmanager.com/updatetesting.html

then repeat the action again. Sorry to ask again, but I do need the information that this version gives as there is something strange about the file name that is failing which I think has something to do with the issue
Nah its cool. Updated, ran again, still the same.
Logs: 51557

Post Reply