accounts won't login

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bunbun420
Posts: 2
Joined: Sat Jan 02, 2021 9:22 pm

accounts won't login

Post by bunbun420 »

says "failed to login" but i use it on my browser and it logs in without a issue(email:pass)
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martin@rootjazz
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Posts: 34345
Joined: Fri Jan 25, 2013 10:06 pm
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Re: accounts won't login

Post by martin@rootjazz »

Please perform the following:

Open the program.

Delete or pause all existing actions. If actions are already running due to autorun on startup, disable autorun at startup and restart the app. Then pause all (or delete) ALL actions must be waiting / paused,

Delete existing logs
HELP > LOGS > DELETE
or
HELP > LOGS > VIEW and delete all files in folder that opens


Perform the action:
***



If the account is not added currently:

Please click the ADD button below the accounts list
Enter the email / password as you have done
check the DO NOT VERIFY option
Now click save

Otherwise / then:

Goto the ACCOUNTS tab
Check the account
Right click the account and select DELETE COOKIES
Uncheck option to USE EXISTING COOKIES (if exists)
click the link VERIFY:LOGIN

This will create an action and send it to the PROCESSING TAB
Goto the processing tab and click RUN. The action will run.
You can double click the action to view the logs and submit logs

If the login action requests a verification step: email / sms, please perform this too.

HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)




***

PLEASE NOTE: Do not perform other actions at the same time. Only use one thread. Do not run any actions after this action.


Then submit logs:
HELP > LOGS > SUBMIT

and let me know the LOGS ID (just the number part is sufficient)




Regards,
Martin
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