One of DBs closing unexpectly on 3.180 and 3.181 versions

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axisar
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One of DBs closing unexpectly on 3.180 and 3.181 versions

Post by axisar »

One of DBs closing unexpectly on 3.180 and 3.181 versions just after start. Other one works perfect.
Twitterdub instance just close without any error reported.
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martin@rootjazz
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Re: One of DBs closing unexpectly on 3.180 and 3.181 versions

Post by martin@rootjazz »

Can you explain what was happening just before / what were you doing / the app processing
Can you cause this? If so, how. Please explain in steps so I can replicate

If it happens again, DO NOT START THE APP
goto logs dir:
%appdata%\rootjazz\twitterdub\logs

Zip up all logs modified in the last 10 minutes and send me those

Code: Select all

support[at]rootjazz[dot]com

Regards,
Martin
axisar
Posts: 136
Joined: Fri Oct 11, 2019 2:42 pm

Re: One of DBs closing unexpectly on 3.180 and 3.181 versions

Post by axisar »

Nothing special. I just updated from 3.1.7.7 to 3.1.8.0, start the software, it just closed right after list of actions appears. I tried again with same result, Found what 3.1.81 released, updated to it. same result. I roll back to 3.1.7.9. it working fine.
Its closing every time i started it right after actions list appears in software window
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martin@rootjazz
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Re: One of DBs closing unexpectly on 3.180 and 3.181 versions

Post by martin@rootjazz »

Not happening here. Can you cause the issue, then send logs as requested above please.

Also let me know if you have AUTO RUN turned on.


Can you submit your database please

TOOLS > CREATE DB BACKUP AND SEND TO SUPPORT

then send your DB ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)



Regards,
Martin
hjjkim
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Re: One of DBs closing unexpectly on 3.180 and 3.181 versions

Post by hjjkim »

I got the same issue. The program (3.181) stopped right after list of actions appears.

ID: logs_9963x
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martin@rootjazz
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Re: One of DBs closing unexpectly on 3.180 and 3.181 versions

Post by martin@rootjazz »

hjjkim wrote: Fri Dec 11, 2020 7:14 am I got the same issue. The program (3.181) stopped right after list of actions appears.

ID: logs_9963x
Also let me know if you have AUTO RUN turned on.


Can you submit your database please

TOOLS > CREATE DB BACKUP AND SEND TO SUPPORT

then send your DB ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)
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martin@rootjazz
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Re: One of DBs closing unexpectly on 3.180 and 3.181 versions

Post by martin@rootjazz »

hjjkim wrote: Fri Dec 11, 2020 7:14 am I got the same issue. The program (3.181) stopped right after list of actions appears.

ID: logs_9963x
ok, please try this:
https://rootjazz.com/twitterdub/updatetesting.html

If issue persists, submit logs and database as requested above



Regards,
Martin
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martin@rootjazz
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Re: One of DBs closing unexpectly on 3.180 and 3.181 versions

Post by martin@rootjazz »

Think is fixed for everyone now

https://rootjazz.com/twitterdub/updatetesting.html


Regards,
Martin
axisar
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Re: One of DBs closing unexpectly on 3.180 and 3.181 versions

Post by axisar »

Seems working now. Thanks
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martin@rootjazz
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Re: One of DBs closing unexpectly on 3.180 and 3.181 versions

Post by martin@rootjazz »

thanks for confirmation
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