Software don't open

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Leorion
Posts: 61
Joined: Thu Nov 14, 2019 9:52 am

Software don't open

Post by Leorion »

Hello.

The software crashed when I was navigate through him, and now I can't open it any more since yesterday.
No message, nothing.
In the task manager, "Twitter" appears in background proccess when I try to open the app, but then disappear all of a sudden.

What is can I do? And mostly why is that happening ?
All my activities are stopped and I don't want to do anything because I don't want loose my accounts.

Thanks
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martin@rootjazz
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Posts: 34375
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Re: Software don't open

Post by martin@rootjazz »

Goto the directory:
%appdata%\rootjazz\twitterdub

then zip up the logs folder (right click > send to > zip)

If the file is less than 8mb, email it to me:

Code: Select all

support[at]rootjazz[dot]com
Otherwise upload somewhere and send me the link

also: In the folder that opens, right click the folder
database

then select SEND TO > COMPRESSED (ZIP)

Then send me the created zip file. Email if the file is less than 8mb, otherwise upload somewhere and email me the link






Regards,
Martin
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martin@rootjazz
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Re: Software don't open

Post by martin@rootjazz »

replied to email
Leorion
Posts: 61
Joined: Thu Nov 14, 2019 9:52 am

Re: Software don't open

Post by Leorion »

Yes ! Issue resolved with explanations and advices.
Thanks :)
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martin@rootjazz
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Posts: 34375
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: Software don't open

Post by martin@rootjazz »

Thanks for confirming :)
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