please help

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Emin
Posts: 97
Joined: Mon Apr 22, 2019 6:54 am

please help

Post by Emin » Sat Sep 28, 2019 11:08 am

hi Martin
instadube shows this since yesterday...The processing thread has now terminated and will no longer process any action.ID69808...I have sent you logs, please have a look on that
ID:Logs_20019

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martin@rootjazz
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Re: please help

Post by martin@rootjazz » Sat Sep 28, 2019 2:28 pm

I cannot find the error log in your logs.



Please perform the following to generate issue specific logs

Open the program. Delete or pause all existing actions. If actions are already running due to autorun on startup, disable autorun at startup and restart the app. All actions must be waiting, then pause all (or delete)


Delete existing logs
HELP > LOGS > VIEW
delete all files in the folder that opens


Perform the action:
***
run the action to generate your issue
***

PLEASE NOTE: Do not perform other actions at the same time. Only use one thread. Do not run any actions after this action.


Then submit logs:
HELP > LOGS > SUBMIT

and let me know the LOGS ID (just the number part is sufficient)




Regards,
Martin

Emin
Posts: 97
Joined: Mon Apr 22, 2019 6:54 am

Re: please help

Post by Emin » Mon Sep 30, 2019 8:01 am

Excuse me... I Think it is because of net.framework

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martin@rootjazz
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Re: please help

Post by martin@rootjazz » Mon Sep 30, 2019 11:05 pm

Emin wrote:
Mon Sep 30, 2019 8:01 am
Excuse me... I Think it is because of net.framework
It isn't. Please provide the logs as detailed above



Regards,
Martin

Emin
Posts: 97
Joined: Mon Apr 22, 2019 6:54 am

Re: please help

Post by Emin » Tue Oct 01, 2019 6:04 am

ID:Logs_36329


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martin@rootjazz
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Re: please help

Post by martin@rootjazz » Tue Oct 01, 2019 1:33 pm

martin@rootjazz wrote:
Sat Sep 28, 2019 2:28 pm
I cannot find the error log in your logs.



Please perform the following to generate issue specific logs

Open the program. Delete or pause all existing actions. If actions are already running due to autorun on startup, disable autorun at startup and restart the app. All actions must be waiting, then pause all (or delete)


Delete existing logs
HELP > LOGS > VIEW
delete all files in the folder that opens


Perform the action:
***
run the action to generate your issue. DO NOT RUN OTHER ACTIONS DO NOT DO ANYTHING ELSE JUST RUN THE ONE ACTION TO CAUSE YOUR ISSUE
***

PLEASE NOTE: Do not perform other actions at the same time. Only use one thread. Do not run any actions after this action.


Then submit logs:
HELP > LOGS > SUBMIT

and let me know the LOGS ID (just the number part is sufficient)




Regards,
Martin


Please, in order to help you, I really need you to follow the above instructions.

Did the logs you submit have the "processing thread terminated" issue? As your logs do not contain any of those phrases.



In addition, please detail what you are doing / how to create the action that has this issue.

Please, read through this post and submit your issue accordingly. Not everything will be relevant to your issue, but have a read as it gives an idea of the information you can provide to help me help you as quickly as possible without delays in having to request additional information :)

https://rootjazz.com/forum/viewtopic.php?f=23&t=1634



Regards,
Martin

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