Account Verification Issues

User avatar
martin@rootjazz
Site Admin
Posts: 23013
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: Account Verification Issues

Post by martin@rootjazz » Sat Aug 31, 2019 5:29 pm

Fahad wrote:
Fri Aug 30, 2019 4:05 pm
Hi,

While I test I noticed something.

If there is a challenge of instagram.. and you try to verify the account from account page with force verification..

It will not work..
why not, what goes wrong?
and you must click on the account to reset cookies and useragents and the verification required in order for ID to virify.
Shouldn't have to go that for a challenge and is not recommended to change useragents too often
Can we choose to make the process of waiting email a bit longer?
I thought you could, but turns out you cannot. Will add

Fahad
Posts: 158
Joined: Sat May 18, 2019 2:26 pm

Re: Account Verification Issues

Post by Fahad » Sat Aug 31, 2019 6:05 pm

Sorry.. it was my first time testsing this.. I might miss something.

I will do more tests and come back if any bugs found with logs..


Fahad
Posts: 158
Joined: Sat May 18, 2019 2:26 pm

Re: Account Verification Issues

Post by Fahad » Sat Aug 31, 2019 7:57 pm

Thank you Martin 💙🙏

shiela
Posts: 29
Joined: Mon Apr 28, 2014 4:44 pm

Re: Account Verification Issues

Post by shiela » Mon Sep 02, 2019 7:36 pm

martin@rootjazz wrote:
Thu Aug 15, 2019 12:38 am
shiela wrote:
Wed Aug 14, 2019 11:37 pm
To run a VERIFY:LOGIN action, you can check the box FORCE VERIFICATION as well to ignore the block on the account (or use either of the methods as listed in the log above


I have done this but still have the same issue when action is run it says successful but when you go back to the account it is unsuccessful
Maybe I am not fully understanding what you mean by UNSUCCESSFUL.

Please, read through this post and submit your issue accordingly. Not everything will be relevant to your issue, but have a read as it gives an idea of the information you can provide to help me help you as quickly as possible without delays in having to request additional information :)

https://rootjazz.com/forum/viewtopic.php?f=23&t=1634

Things like screenshots
Logs
etc
will all help to understand exactly what is happening.

If anything of that info is private, please send it via email:

Code: Select all

support[at]rootjazz[dot]com

Regards,
Martin

Hi Martin By unsuccessful I mean the following this is the steps I have taken

1. Checked account
2. Clicked on Verify login
3. I go to action tab and see the system processing then it says 1 account validated successfully.
4. That is done and completed when attempting on 2nd account this is the result
I follow same steps and then I go to the action tab
It shows it is requesting the sms and I am receiving the sms on my phone, I receive it 3 times but the action tab says SMS failed Failed login. There is no option for me to add the sms code. Can you please advise what I am doing wrong or should I submit logs again?

User avatar
martin@rootjazz
Site Admin
Posts: 23013
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: Account Verification Issues

Post by martin@rootjazz » Mon Sep 02, 2019 8:04 pm

The logs should indicate what you need to do.

Get the SMS code
Then on the ACCOUNT DETAILS tab, there is a link LOCAL SMS CODE SUBMIT, click it and it will ask for the SMS code
Or you can enter the SMS code via the ACCOUNT DETAILS FORM (double click account> click optional / advanced)

Post Reply