If there is something urgent, please email it in:
and mark the subject **URGENT***
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and by URGENT I mean URGENT. Not, you don't know how to do something, not that you can only post 200 times in a day and you think you should be able to do it 250 times.
Before mailing in. Check for updates
HELP > UPDATE
If there is a testing update, try that.
Run through the usual solutions, restart app, restart machine.
If you are running on XP, update your OS
Failing that, and it is still urgent, submit ALL DETAILS as requested here:
Any mails received, not in that format, or that are not urgent are unlikely to get a response