sent payment, no answer

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JOHNWEST
Posts: 9
Joined: Mon Nov 14, 2022 12:46 pm

sent payment, no answer

Post by JOHNWEST »

My registered email address is 252128240@qq.com, I completed the payment by credit card, but I did not receive a reply.
JOHNWEST
Posts: 9
Joined: Mon Nov 14, 2022 12:46 pm

Re: sent payment, no answer

Post by JOHNWEST »

I don't know where to find my TXID
I make a payment at https://app.gumroad.com/d/762aad1a595fa ... edebf0c316.
I emailed you a message but no reply
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martin@rootjazz
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Posts: 34375
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
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Re: sent payment, no answer

Post by martin@rootjazz »

Hi,

Replied to your emails just now. Will repeat here:


My apologies for the delay in sending your license. Due to the new payment processor limitations, sending of the licenses is now a manual process. Any purchases that happen between Friday and Monday will be sent first thing Monday morning when I get back to work as I am unable to get online over the weekend due to family commitments at this time. Again, my apologies for any inconveniences and your understanding is appreciated :-)

Just an FYI: Support hours are:
Monday to Thursday: 0800 to 1800
Friday: 0800 to 1300

Timezone: GMT -5hrs

National holidays the usual English speaking holidays (UK)



Regards,
Martin
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