account plays not working

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officialsosick
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Joined: Thu Dec 28, 2017 3:23 am

account plays not working

Post by officialsosick »

hi there it seems the account plays isn't working It shows it is processing it and the plays are successful but when I check the track the plays
aren't showing up on the song at all

When I use the other play bot the plays shows up it just doesn't show up when I use the account plays
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martin@rootjazz
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Re: account plays not working

Post by martin@rootjazz »

let me run some tests
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martin@rootjazz
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Re: account plays not working

Post by martin@rootjazz »

IT appears something has changed with the plays function on SC. non accounts plays are not working either, so something in the function has changed. I will look into it and get an update out


Regards,
Martin
officialsosick
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Re: account plays not working

Post by officialsosick »

Thank you. You always come though when we need it
Onebytewonder
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Re: account plays not working

Post by Onebytewonder »

Just noticed the same thing regarding play count.
Always appreciate you being on standby for fixes Martin.

Legend :D

Thanks
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martin@rootjazz
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Re: account plays not working

Post by martin@rootjazz »

It could be a problem with SC, they posted on their community board:

https://community.soundcloud.com/stats- ... st18075131
officialsosick
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Re: account plays not working

Post by officialsosick »

waiting on an update now I know when I use the stream bot it will play it it's just account plays don't work
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martin@rootjazz
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Re: account plays not working

Post by martin@rootjazz »

I believe the SC issue is not resolved. I will check on account plays as see what is going on there
officialsosick
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Re: account plays not working

Post by officialsosick »

ok account plays still isn't working but the bot plays are working just find. I wonder what is going on here
officialsosick
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Re: account plays not working

Post by officialsosick »

martin@rootjazz wrote: Thu Jun 13, 2019 9:32 pm I believe the SC issue is not resolved. I will check on account plays as see what is going on there

Hey Martian this is the update from soundcloud

Hey again everyone,

Thank you so much for your patience. After aligning with the engineering and product team, we finally have another update for you.

We recently introduced a change to put us in a better position to combat and remove fake play activity on the platform and that is why you weren't seeing some of your plays updating in real time. Unfortunately, the implementation was not as smooth as we expected so we understand your frustration.

This update was implemented in an effort to ensure your play counts reflect real listeners, giving you the most accurate stats possible for your tracks. As we work to optimize this change and ensure that you are seeing accurate stats for your uploads, we will retroactively fix your affected stats. Although this process won’t be reflected immediately, we assure you that we are working hard on displaying the correct stats as soon as possible.

Your stats should update properly moving forward.

Thank you so much & all the best
Mathis
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