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Play Action Failing
Posted: Sat Dec 08, 2018 2:50 pm
by Quality1
Strange error I'm getting when trying to create a Plays actions.
Code: Select all
Scraping track details :https://soundcloud.com/artist-name/song-name
* Problem extracting details for track: https://soundcloud.com/artist-name/song-name Status: -1
* UNKNOWN ERROR OCCURRED - see logs for more info.
If the problem continues, please submit logs to support.
Object reference not set to an instance of an object.
I have submitted logs59818 for this error.
What is strange is that I run multiple instances of SCM, and it's only happening on one specific instance. All instances are the same update version.
Re: Play Action Failing
Posted: Mon Dec 10, 2018 11:07 pm
by Quality1
Hi Martin -- can you suggest a course of action for me? Play actions still won't work on this one instance of SCM.
Am I forced to uninstall and re-install?
Re: Play Action Failing
Posted: Tue Dec 11, 2018 12:28 pm
by martin@rootjazz
-1 indicates no response from server, no network.
Is it a new machine? If so, check the FIREWALL allows the program in and out.
What OS are you using?
It seems like something on your machine is blocking the running of the program
Please check your anti virus / security software and make sure the applications program files folder:
c:\program files (x86)\APP_NAME
is whitelisted and / or all the .exe and .dlls in that folder.
Regards,
Martin
Re: Play Action Failing
Posted: Tue Dec 11, 2018 1:27 pm
by Quality1
I've had this VPS for nearly 2.5 years now. No changes have been made.
It should be noted that the VPS IP address is blocked from accessing Soundcloud.com (likely from excess scraping from over the years)
Does the "Help > Config > Default proxy" feature still work as it should? ie. when scraping song details for the Plays module?
Re: Play Action Failing
Posted: Wed Dec 12, 2018 5:27 am
by Quality1
I have uninstalled / re-installed SCM, doesn't fix the issue.
I believe SCM is trying to scrape Soundcloud without using the Default Proxy function.
Please look into this ASAP, it has rendered one of my licenses/servers useless!
Re: Play Action Failing
Posted: Wed Dec 12, 2018 9:32 pm
by martin@rootjazz
Quality1 wrote: ↑Tue Dec 11, 2018 1:27 pm
I've had this VPS for nearly 2.5 years now. No changes have been made.
It should be noted that the VPS IP address is blocked from accessing Soundcloud.com (likely from excess scraping from over the years)
Just a little bit of potentially important information
This could be the cause
Does the "Help > Config > Default proxy" feature still work as it should? ie. when scraping song details for the Plays module?
yes, this should force all non-proxied calls through the default proxy (example when you add a track to the plays tab and it checks if valid)
Re: Play Action Failing
Posted: Wed Dec 12, 2018 9:55 pm
by martin@rootjazz
confirmed, before the plays start a local IP call is made to check the current #plays and again afterwards, I guess this is crashing you out. Will sort for nextupdate
Regards,
Martin
Re: Play Action Failing
Posted: Wed Dec 12, 2018 9:58 pm
by martin@rootjazz
The next update will fix this. I shall let you know when it is ready.
Regards,
Martin
Re: Play Action Failing
Posted: Thu Dec 13, 2018 9:30 pm
by martin@rootjazz
Re: Play Action Failing
Posted: Fri Dec 14, 2018 2:15 pm
by Quality1
I tried downloading the new update, but it doesn't work - it just takes me to the homepage.